FAQ's

Common Questions

How to access my e-book? (Video Tutorial)
Copy of an invoice

Open your order confirmation e-mail.

Click "View your order" for a complete invoice.

You can also email us, and we can provide you a PDF copy of your invoice.
Where's my order confirmation or e-book?

Order confirmations containing the link for your e-book/digital copy are automatically sent to your email once your payment is received.

If you did not receive any emails after your purchase, it may be because you entered your email address incorrectly. Please contact us by email or chat if you think this may be the case.
The website says "maximum downloads exceeded"?

You are getting an error because you have already downloaded the file 3 times.

Check your device's downloads folder to find the PDF and save it so you can access it easily in the future.

If you still can't find your PDF, send us a message that includes your order number and we will add more downloads to your link during business hours.

Returns

Request a Return

Click here to request a return

Please note that you must sign in using the e-mail address that you provided at checkout for the item you wish to return.

Please review our refund policy below BEFORE submitting your request as there are fees associated with certain types of returns.

PRINT BOOK RETURNS: 


DATE OF REQUEST

 RESTOCKING FEE? CAN I RETURN IT?
0-14 DAYS AFTER DELIVERY NO YES, FOR A REFUND 
15-30 DAYS AFTER DELIVERY YES - 20% YES, FOR A REFUND (MINUS RESTOCKING FEE)
30+ DAYS AFTER DELIVERY YES - 20% MAYBE, DEPENDS ON ITEM - ONLY STORE CREDIT - NO REFUND.


E-BOOK RETURNS:


DATE OF REQUEST

 RESTOCKING FEE? CAN I RETURN IT?
0-14 DAYS FROM PURCHASE NO YES, FOR A REFUND 
15+ DAYS FROM PURCHASE NO

NO - YOUR EBOOK IS NON-RETURNABLE. NO EXCEPTIONS.

 

DIGITAL COPY RETURNS:

Digital Copies are NON-RETURNABLE. No exceptions.

 

OUR RETURNS POLICY

1. ANY RETURNED ITEMS MUST BE IN PERFECT RESALABLE CONDITION. Returned items that are damaged, marked up, torn, mutilated or unsaleable will be non-refundable and refused.

2. Books containing software or shrinkwrapped textbook packages as well as software and e-books CANNOT be returned if the item has been opened/downloaded/accessed or tampered with. No exceptions.

3. Shrinkwrapped or software items that have been opened are NON-RETURNABLE.

4. SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

5. Shipping costs for returning merchandise/books must be paid for by the customer. Items that are unclaimed or refused (Returned to Sender) will be charged a $20.00 returns shipping fee.

6. ANY UNAUTHORIZED RETURNS WILL BE SHIPPED BACK TO SENDER OR WILL BE CHARGED A 20% RESTOCKING FEE. PLEASE REQUEST PERMISSION BEFORE RETURNING YOUR ITEMS.

7. Books lost or received in damaged condition can be replaced or refunded. Please contact customer service for damaged/lost shipments - please note that missing items and/or damage claims must be made within 7 days of receipt.

8. We can only refund the payment method used in the original purchase. 

9. PDF files are non-refundable. No exceptions.
Special Returns Request

We always make an effort to consider special requests.

Please email us so we can look into your request. We cannot grant special requests over the phone.

Shipping

Shipping / Availability

Our shipping cutoff time is 11am EST, unless otherwise stated.

If an item is out of stock, it ships out in 2-6 business days unless otherwise noted.

If the delay is greater than 6 business days,  we will email you with an estimated shipping date.

PLEASE NOTE THAT SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
Shipping Refunds

Please note that shipping charges are non-refundable.  We do not refund shipping charges. We only make exceptions for this policy when items are lost.

If you paid for a PRIORITY item (Canada Post Priority Courier) and the item is delivered late (according to the carriers terms), we can only provide you with store credit for the shipping value. 
Incorrect Address

Items with incorrect shipping addresses are the responsibility of the customer.  If the item is lost, we cannot offer a refund.  If the item is returned to us,  we will reship the item to you at no extra cost.

We cannot reship your order until the original order is returned to us. However, you can always pay for a new order if you need the item(s) ASAP.

Payments

Payment Methods

Payment can be made by the following methods:

  • Visa
  • MasterCard
  • American Express
  • Visa Debit
  • ApplePay
  • GooglePay
  • PayPal

We no longer offer automated EMT (Email Money Transfer) orders. Please contact us by email if you wish to place an order using EMT.

  • Credit card charges appear as "SP * YORKVILLE U STORE 8772891151"
  • Visa Debit card charges appear as "POS Purchase O POS SP * YORKVILLE U STORE SAINT"
  • PayPal charges appear as "PAYPAL *NUSKULE INC 4029357733 ON"

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